Could you be a Friendly Phone Call Volunteer?

Would like to help older people who are feeling lonely and isolated?
Well, you can now do so from your own home!

We are looking for Volunteers to make a weekly phone call to chat an older person.
Please can you help?

To learn more and sign up, please email or
call 01823 345623 and leave a message.


Here are some ways we can all help

  1. Help with supplies – If you’re feeling well, why not offer to pick up shopping for an older neighbour or relative who might self-isolating or is worried about going to the shops? If you are helping someone who is self-isolating make sure you leave the shopping on their front doorstep, knock on their door and step back while you ensure they safely receive it. Make sure you stand 2 metres away from them at all times.
  2. Help with morale by staying in touch – Call older relatives, friends and neighbours to let them know you are thinking of them. Ask if there’s anything you can do to help, or just make time for a chat. Perhaps you could sort out a rota with other family members to make sure they are getting lots of social contact. If they have access to the technology, now would be a great time to talk them through how to use video calling and other apps. See our How to Guides for help with this.
  3. Volunteer – If you are fit and well, wanting to volunteer, and not putting yourself at risk, it is much appreciated. We have listed more information below.


It is heart-warming that many hundreds of people all across the area have come forward to offer help at this difficult time. If you are fit and well, wanting to volunteer, and not putting yourself at risk, it is much appreciated.

Different Volunteer roles

There are a number of roles depending on where you live. It could be for shoppers or people delivering food and medicines or picking up prescriptions or making phone calls to keep people motivated and connected.

In Somerset you could join Corona Helpers

This website is working with local groups and organisations to coordinate offers of support.


In North Somerset you could join the North Somerset Community Volunteers

This is a co-ordinated partnership Volunteer initiative in North Somerset.


Neighbourly Volunteering

Take part in neighbourly volunteering and help support older people in your community who are staying at home due to the coronavirus epidemic. 

Neighbourly volunteering postcard

To help you get involved we have produced a postcard which includes our contact details, that you can print off and complete with your key information.

All you do then is post it through the letterboxes of older people in your area to let them know you are available should they need support.



There are also lots of very local groups and organisations who have formed, and there is likely to be one near you. If you have access to Facebook or Nextdoor have a search for “Covid 19” or “Coronavirus” groups. You could try your local shop or the Parish Council for help steering you to a group that already exists.

Volunteering with Age UK Somerset

If you are interested in volunteering with us in the future we would love to hear from you and will keep your contact details on file ready for when we are resuming normal service.

Updates about How to Help